Welcome to Tours Globe Ltd. By booking and participating in our tours or using any of our services, you agree to follow the terms and conditions outlined below. These terms are designed to ensure a smooth, safe, and enjoyable experience for all our customers. Booking and Payments: To secure your seat, a deposit or full payment must be made at the time of booking. All deposits are strictly non-refundable. Your booking is only confirmed once payment has been received. The remaining balance must be paid in full no later than 45 days before the departure date. For bookings made within 45 days of travel, full payment is required immediately. If payment is not completed on time, Tours Globe reserves the right to cancel your booking and apply applicable charges. Cancellations & Refunds (Multi-Day Trips): If you need to cancel your booking, the amount refunded will depend on how early you cancel before the departure date. Cancellations made 45 days or more before departure will receive a full refund of all payments made, excluding the non-refundable deposit. Cancellations made between 36 to 44 days before departure will receive a 50% refund of the total package cost, while the remaining 50% will be retained as a cancellation fee. Cancellations made 35 days or less before departure, or failure to attend the tour (no-show), will result in no refund under any circumstances. Cancellations & Refunds (Day Trips): Cancellations made 7 days or more before departure will receive a full refund of the amount paid. Cancellations made less than 7 days before departure, or failure to attend the trip (no-show), will result in no refund under any circumstances. Changes or Cancellation by Tours Globe: Tours Globe Ltd reserves the right to cancel, modify, or make changes to any tour, itinerary, schedule, or service at any time due to operational requirements or circumstances beyond our control. This includes, but is not limited to, insufficient bookings, weather conditions, road closures, traffic delays, transport or ferry issues, supplier availability, safety concerns, natural disasters, or any force majeure events. In the event that a tour is cancelled prior to departure due to insufficient bookings or other circumstances, customers will be informed as soon as possible and will be offered an alternative date, an alternative tour, or a full refund of the amount paid. However, any non-refundable third-party services such as airline tickets or pre-paid hotel bookings may be excluded from the refund. During the tour, adjustments may be required due to unforeseen situations such as delays, closures, or operational constraints. Tours Globe Ltd reserves the right to alter routes, timings, pick-up points, accommodation, or planned attractions, including replacing or skipping locations where necessary. All such changes are considered part of normal tour operations and are made in the interest of safety, comfort, and timely completion of the journey. No refunds or compensation will be provided for any changes, substitutions, delays, or missed elements of the itinerary resulting from these circumstances. Booking Amendments (Changes by Customer): If a customer wishes to change their booking (such as date, name, or trip), the request must be made in writing. All changes are subject to availability and may incur additional charges. Tours Globe does not guarantee that changes can be accommodated, especially for last-minute requests. Name Change Policy: Name changes on bookings may be allowed if requested within a reasonable time before departure. However, this is subject to approval and may involve administrative fees or third-party charges (such as hotels or transport providers). No-Show Policy: If a customer fails to attend the tour without prior notice, it will be treated as a no-show, and no refunds or rescheduling will be provided under any circumstances. Rescheduling Policy: Rescheduling requests are not guaranteed and will be considered on a case-by-case basis. Any approved changes may involve additional charges depending on availability and timing. Minimum Passenger Requirement: All tours are subject to a minimum number of participants. If this requirement is not met, Tours Globe reserves the right to cancel or reschedule the tour. In such cases, customers will be offered an alternative date or a full refund. Driver & Tour Leader Authority: The Tour Leader and Driver have full authority during the trip. Their decisions regarding safety, timing, and itinerary must be followed at all times. Failure to comply may result in removal from the tour without refund. Lost & Found Policy: Any lost items found on the coach will be kept for a limited period. Customers must contact Tours Globe to claim their items. Tours Globe is not responsible for returning items and may dispose of unclaimed items after a reasonable time. Meeting Point Changes: In rare situations, pick-up or drop-off points may be adjusted due to road closures, local restrictions, or operational needs. Customers will be informed in advance where possible. Return Time Disclaimer: All return times are estimated and may vary depending on traffic, weather, and other factors. Tours Globe is not responsible for delays, and customers should avoid making strict onward travel plans based on estimated return times. Accommodation Standards (For Multi-Day Tours): Hotels provided are based on availability and may vary in standard and location. Tours Globe does not guarantee specific hotels unless clearly stated in the package. Room Allocation Policy: For multi-day tours, room allocation (double, twin, triple) is subject to availability. Special requests are not guaranteed. Missed Services: If a customer misses any part of the tour (including transport, attractions, or activities) due to personal reasons, no refunds or compensation will be provided. Personal Expenses: Any personal expenses such as meals, shopping, entrance tickets (unless included), and optional activities are the responsibility of the customer. Data Protection & Privacy: Customer information is collected only for booking and operational purposes. Tours Globe does not share personal data with third parties except where necessary to deliver services (e.g., hotels or transport providers). Communication Policy: Customers are responsible for checking emails, WhatsApp, or messages for important updates regarding their trip, including timing and pick-up details. Operational Flexibility: Tours Globe reserves the right to make operational decisions during the trip to ensure safety, comfort, and timely completion of the tour. This includes route changes, timing adjustments, and stop modifications. Travel Documents: It is the responsibility of each customer to ensure they have valid passports, visas, and any other required travel documents. Tours Globe is not responsible for any issues arising from incorrect or missing documentation. No refunds will be provided if a customer is unable to travel due to documentation issues or late arrival at the departure point. Pick-Up and Timeliness: Customers must arrive at the designated pick-up point at least 10 to 15 minutes before the scheduled departure time. The coach will depart on time and cannot wait for late arrivals due to strict schedules. If you miss the departure, no refund will be provided, and you will be responsible for arranging your own transport. Pick-Up Time Changes: Tours Globe reserves the right to change the scheduled pick-up time at any time before the trip, if required due to operational, traffic, or logistical reasons. Customers will be notified of any confirmed changes, where applicable. Tour Timing and Rejoining Policy: At each stop or attraction, the Tour Leader or Driver will clearly inform you of the departure time. It is your responsibility to return to the coach on time. If you fail to return at the agreed time, the coach will leave without you, and you will need to arrange your own transportation at your own expense. No refunds or compensation will be provided in such cases. Conduct and Behaviour: All customers are expected to behave respectfully towards staff and fellow passengers. Any abusive, disruptive, or inappropriate behaviour will not be tolerated. Tours Globe reserves the right to refuse boarding or remove any passenger from the tour without refund if their behaviour affects others or the operation of the trip. Alcohol, Smoking & Illegal Substances Policy: For the safety, comfort, and enjoyment of all passengers, smoking, vaping, alcohol consumption, and the use or possession of illegal substances are strictly prohibited on the coach and during tour operations. Passengers who appear intoxicated, behave aggressively, cause disturbance, or fail to follow instructions from the Driver or Tour Leader may be refused boarding or removed from the tour without refund. Tours Globe reserves the right to take any necessary action to ensure the safety and comfort of all passengers. Any damages or cleaning costs caused due to alcohol misuse or inappropriate behaviour will be charged to the passenger responsible. Health and Safety: Customers are responsible for ensuring they are medically fit to travel and participate in the tour activities. Any medical conditions should be disclosed at the time of booking. Tours Globe is not liable for any illness, injury, or accident during the trip. We strongly recommend purchasing travel insurance to cover unexpected situations. Walking & Accessibility: Some tours may include walking on uneven ground, hills, steps, or natural paths. Please ensure you are comfortable with the level of walking involved before booking. Children and Minors: All children, including infants, must have their own seat. Infants under 2 must have their own seat, which must still be booked, as it occupies a place on the coach. The infant fare for your trip is shown at the time of booking. Passengers under the age of 18 must travel with a parent or guardian, who is fully responsible for their supervision and behaviour throughout the trip. Coach Rules and Safety: For safety reasons, all passengers must remain seated while the coach is in motion and follow all instructions given by the Tour Leader or Driver. Seatbelts must be worn at all times where fitted. Smoking, vaping, alcohol, and illegal substances are strictly prohibited on the coach. Only drinking water is permitted, and hot food or drinks are not allowed to maintain cleanliness and safety. Cleanliness and Comfort: We ask all passengers to help maintain a clean and comfortable environment by disposing of rubbish properly and keeping their seating area tidy. Regular comfort stops will be provided during the journey. Seat Allocation: Seats, including front seats, are allocated on a first-booked, first-served basis. Tours Globe reserves the right to change seating arrangements if necessary for operational reasons. Luggage Policy: Passengers are allowed limited luggage depending on the type of tour. For day trips, only a small bag is permitted, while multi-day tours allow one suitcase and one small bag. Due to limited space, excess luggage may be refused. Tours Globe is not responsible for any loss or damage to personal belongings. Passengers are kindly requested to travel light and only bring essential items. Any additional or oversized luggage may not be accepted due to space limitations. If you require to bring extra baggage or have any special luggage requirements, you must inform Tours Globe in advance at the time of booking or before travel. Approval is subject to availability of space on the coach. Tours Globe is not responsible for any loss, theft, or damage to personal belongings or luggage during the trip. Changes to Tours and Itineraries: Tours Globe reserves the right to modify or cancel any tour due to unforeseen circumstances such as weather conditions, road closures, operational requirements, or insufficient bookings. In case of major changes before departure, customers will be offered an alternative tour or a full refund. During the trip, minor changes to the itinerary may occur without refund to ensure the smooth running of the tour. Delays and Third-Party Services: Tours Globe is not responsible for delays caused by traffic, weather, breakdowns, or third-party services such as ferries, hotels, or attractions. Such delays are beyond our control and do not qualify for refunds or compensation. Visa and Immigration: Tours Globe may provide guidance for visa applications; however, we do not guarantee visa approval. All decisions are made by embassies or immigration authorities. No refunds will be provided in case of visa refusal or delay. Personal Belongings: Customers are responsible for their personal belongings at all times. Tours Globe will not be liable for any loss, theft, or damage. Use of Media: Photos and videos may be taken during the tour for promotional purposes. By joining the tour, you consent to their use unless you inform us in writing beforehand. City Taxes and Additional Charges: Any city taxes, tourist taxes, or local charges imposed by hotels or local authorities are not included in the tour price and must be paid directly by the customer. Complaints and Feedback: If you have any concerns during the trip, please inform the Tour Leader immediately so we can assist you. Any complaints must be submitted within 48 hours after the trip. Complaints received after this period may not be considered. Force Majeure: Tours Globe will not be held responsible for cancellations, delays, or changes caused by events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, strikes, weather conditions, or other unforeseen circumstances. In such situations, Tours Globe reserves the right to modify the itinerary as necessary, including skipping any attraction that may be closed or inaccessible, or replacing it with a suitable alternative location. These changes are made in the best interest of safety and smooth operation of the tour, and no refunds or compensation will be provided for any such adjustments. Pricing and Errors: While we strive to ensure all information is accurate, Tours Globe reserves the right to correct any pricing or information errors before booking confirmation. Missed Pick-Up / Wrong Location Policy: Customers must ensure they arrive at the correct pick-up location as stated in their booking confirmation. Tours Globe is not responsible if a customer goes to the wrong location or arrives late. In such cases, it will be treated as a no-show and no refund will be provided. Customer Contact Responsibility. Customers must provide a valid phone number and remain reachable on the day of travel. Tours Globe is not responsible if a customer cannot be contacted due to incorrect or inactive contact details. Weather & Natural Conditions Disclaimer: Some attractions (such as coastal areas, viewpoints, or natural sites) may be affected by weather conditions including fog, rain, strong winds, or tides. Tours Globe does not guarantee visibility, access, or experience at such locations, and no refunds will be provided. Attraction Entry & Optional Activities: Unless clearly stated, attraction entry tickets, activities, or experiences are not included in the tour price and must be purchased separately by the customer. Delays Affecting Itinerary: If delays occur due to traffic, weather, or operational reasons, Tours Globe reserves the right to reduce time at certain locations or skip stops to ensure timely return. No refunds will be provided for missed or shortened visits. Passenger Fitness & Mobility Responsibility: Customers must ensure they are physically able to walk and participate in the tour activities, which may involve uneven surfaces, stairs, or long walking distances. Tours Globe is not responsible for any difficulties experienced due to mobility limitations. Independent Exploration Responsibility: During free time at destinations, customers are responsible for their own safety and timing. Tours Globe is not responsible for any incidents that occur when passengers are exploring independently. Damage to Property: Any damage caused by a passenger to the coach, hotel, or any property during the tour must be paid for by the customer responsible. Emergency Contact Requirement: Customers may be required to provide an emergency contact person. Tours Globe will only use this information in case of emergency. Onward Travel Responsibility: Customers are advised not to book flights, trains, or important appointments immediately after the tour. Tours Globe is not responsible for missed connections due to delays. Tour Duration Flexibility: Tour duration may vary depending on traffic, weather, and operational conditions. Estimated timings are provided as a guideline only. Language & Communication: All tours are conducted in English unless otherwise stated. Customers are responsible for understanding instructions given by the Tour Leader/Driver. Unforeseen Closures: Attractions may close without prior notice due to maintenance, safety, or local authority decisions. Tours Globe reserves the right to replace such attractions with alternatives without refund. Accessibility Notice: Please note that some Tours Globe trips involve walking on uneven terrain, gravel paths, steep hills, stairs, or natural trails. These tours may not be suitable for wheelchairs, pushchairs, mobility scooters, or customers with limited mobility. Please ensure you are comfortable with the walking requirements before booking. If you are unsure whether a tour is suitable for you, please contact our team before making your reservation. Refund Processing Time: Any approved refunds will be processed within a reasonable timeframe (14–21 working days) using the original payment method. Booking Amendment & Date Change Policy: If a customer wishes to change their booking, including the travel date, destination, or passenger details, the request must be submitted in writing via email or WhatsApp and will be subject to availability. For day trips, changes are permitted only if the request is made at least 7 days before the scheduled departure date. Any request made less than 7 days before departure will not be accepted under any circumstances. For multi-day trips, changes requested 45 days or more before departure may be accommodated subject to availability. Requests made between 36 to 44 days before departure may incur charges in line with the applicable cancellation policy. Any changes requested 35 days or less before departure will not be permitted under any circumstances. In all cases, if there is any price difference between the original booking and the new trip or date, the customer will be required to pay the additional amount or will receive a credit for the difference where applicable. All changes are only confirmed once approved by Tours Globe Ltd, and the company does not guarantee that all amendment requests can be fulfilled. Communication Cut-Off Time: All important trip details (timings, pick-up points, etc.) will be shared before departure. Customers are responsible for checking messages and confirming details in advance. Travel Insurance: Travel insurance is strongly recommended for all customers. Tours Globe is not responsible for any costs arising from cancellations, medical emergencies, or personal losses. Price Adjustment Policy: Tours Globe Ltd reserves the right to adjust tour prices in the event of increases in fuel costs, accommodation rates, government taxes, or third-party service charges such as ferries, attractions, or transport providers. In the case of significant changes, customers will be informed prior to departure. Limitation of Liability: Tours Globe Ltd acts as an organiser of tours and shall not be held liable for any loss, injury, damage, delay, or inconvenience caused by third-party services including but not limited to transport providers, hotels, ferries, or attractions. All such services are subject to the terms and conditions of the respective providers. Border and Immigration Responsibility: It is the responsibility of each customer to ensure compliance with all passport, visa, and immigration requirements. Tours Globe Ltd is not responsible for any delays, refusals, or issues at border control or immigration. No refunds will be provided if a customer is denied entry or unable to travel due to documentation or immigration issues. Payment Default Policy: If a customer fails to pay the remaining balance within the specified time, Tours Globe Ltd reserves the right to cancel the booking and retain any payments made in accordance with the cancellation policy. Special Requests Disclaimer: Any special requests, including but not limited to specific seating, room preferences, dietary requirements, or other personal requests, are subject to availability and are not guaranteed unless confirmed in writing by Tours Globe Ltd. Customer Responsibility: Customers are responsible for following all instructions provided by Tours Globe Ltd, including departure times, meeting points, and travel requirements. Failure to comply with instructions may result in missed services, for which Tours Globe Ltd will not be liable or provide any refund. Departure Times During the Tour: During the tour, departure times provided by any Tours Globe staff member, including the driver, Tour Manager, or any other staff member on the day, must be followed strictly. Customers are responsible for returning to the coach at the stated departure time. If a customer fails to return to the coach by the specified departure time, the coach may leave without them and cannot wait. The customer will be responsible for arranging their own onward transport. If the coach is required to wait due to a customer's late return, the customer may be required to pay any additional costs, penalties, or charges incurred as a result of the delay. Seat Allocation: Seats are allocated on a first-come, first-served basis based on confirmed bookings. Passengers who complete their booking and payment earlier will be given priority in seat allocation. Tours Globe reserves the right to adjust seating arrangements for operational reasons or group requirements. Music & Entertainment: To ensure a comfortable and enjoyable journey for all passengers, music played on the coach will be selected at the discretion of the Tour Leader or Driver. As our tours include passengers of different ages, backgrounds, and preferences, individual music requests cannot be guaranteed. The volume and type of music may be adjusted or turned off where necessary to maintain a pleasant environment. Passengers are expected to respect the comfort of others and avoid playing music or audio through speakers that may disturb fellow travellers. Entire Agreement: These Terms and Conditions constitute the full agreement between Tours Globe Ltd and the customer and override any prior agreements, communications, or understandings. Photo Identification Requirement: Passengers may be required to present a valid photo ID (passport or driving licence) when boarding or during the tour. Failure to provide identification may result in refusal of boarding without refund. Booking Confirmation Requirement: Passengers must present a valid booking confirmation (digital or printed) when requested. Tours Globe reserves the right to refuse boarding if booking cannot be verified. Coach / Vehicle Change: Tours Globe reserves the right to change the coach type, vehicle size, or transport provider due to operational requirements, maintenance, or availability. Seating for Groups & Families: While every effort will be made to seat families and groups together, this is not guaranteed and depends on booking time and availability. Driver Hours & Legal Compliance: All tours operate in accordance with UK driver hours and safety regulations. Scheduled breaks and stops are mandatory and cannot be altered upon request. Waiting Policy: The coach will depart strictly at the scheduled time and will not wait under any circumstances, even if notified in advance. Break Stops: Comfort stops are provided during the journey; however, their timing and duration may vary depending on traffic, route, and operational conditions. In certain circumstances, stops may be reduced, adjusted, or skipped where required to ensure the timely and safe completion of the tour. Onboard Toilet & Facilities Please note that coach facilities may vary depending on the vehicle provided. Some coaches may be equipped with onboard toilet facilities, while others may not. Tours Globe does not guarantee the availability of onboard toilets on any journey. Noise & Disturbance Policy: Passengers must maintain a respectful noise level at all times. Excessive noise, loud music, or disruptive behaviour may result in action being taken by Tours Globe. Cleaning & Damage Charges: Any excessive mess, spillage, or damage caused to the coach or property may result in additional cleaning or repair charges payable by the responsible passenger. Lost Time: Time lost due to passenger delays, late arrivals, or personal reasons will not be compensated or recovered. Refusal of Service: Tours Globe reserves the right to refuse service to any individual providing false information, violating terms, or posing a risk to safety or operations. Contact Information: For any queries, please contact us: 📧 Email: info@toursglobe.co.uk 📞 Phone: +44 20 8144 6600